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High availability of Nurse Call System

De Zorgcirkel Purmerend

De Zorgcirkel continuously works on innovation. Smart digital care is one of their promises to clients and their relatives. A reliable Nurse Call System (NCS) combined with uninterruptible power supplies (UPS) is crucial. De Zorgcirkel specialises in care, treatment and rehabilitation for the elderly. Offering personalised care to over 7,500 clients with the help of more than 4,000 employees and 1,400 volunteers. De Zorgcirkel is active in the Zaanstreek-Waterland, Purmerend, Edam-Volendam, Alkmaar and Heiloo-Egmond area.

Last year, De Zorgcirkel launched “A grip on NCS”. Project leader Bas Klinkenberg, who has 18 years experience in healthcare domotics, took on the challenge of ensuring the NCS would be available at as many sites as possible. Bas has been hired by De Zorgcirkel to handle this project.

Power outage

Unfortunately, power outages and voltage fluctuations are a common occurance in the Netherlands. Unintended outage or damage due to work being carried out are a risk to the continuity of the NCS and other critical systems. Voltage fluctuations can even damage equipment.

Schedule of requirements

After carrying out an inventory at 23 sites, it became clear that 46 new UPS’s had to be installed. A monitoring system of the UPS’s and a service contract were part of the Schedule of Requirements as De Zorgcirkel stressed the importance of a long term all-in solution. All other requirements, including autonomy, bypass switches and a clear Total Cost of Ownership were also included.

A flexible and creative team of engineers was needed due to the large variety of sites, ICT enclosures, installation areas and capacity.

Expert in UPS

Taking the vital importance of the systems with regards to the availability of services into account, De Zorgcirkel has made the conscious decision to request quotation documents from UPS experts, instead of ICT network suppliers whose main activities do not include UPS.

Out of three suppliers, De Zorgcirkel gave its seal of approval to All-Rack B.V., located at Schiphol-Rijk. This company has all the knowledge and experience required, and uses solutions provided by APC, a flagship brand of Schneider Electric. A top manufacturer, delivering excellent products and services on a global level.


The entire project has been implemented to full satisfaction of De Zorgcirkel. All UPS’s are operational. Delivery and implementation went very smoothly, despite Covid-19 and unforeseen circumstances with regards to installation and planning.

This is also the result of the helpful support of Technical & Facility team members of different sites and alignment with the ICT department. All-Rack employees’ experience of working in a health care environment contributed to an excellent collaboration with health care professionals based at different departments and ensured the care process was disrupted as little as possible.

De Zorgcirkel is totally looked after the coming years thanks to a service agreement and management and monitoring of the uninterruptible power supplies.

Would you like to know more? Please get in touch with Frank de Kruijf, Project Leader at All-Rack, on 06-51136832, or contact Bas Klinkenberg on 06-22500860. They will be able to answer any questions and provide you with the necessary advice in case you are considering similar projects for your organisation.

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